This Shipping Policy applies to orders placed on salonbyordo.com with Komtinordo bv.

01. Processing Time

We aim to process and dispatch orders promptly after purchase. Any estimated processing or delivery time will be shown at checkout and confirmed in your order confirmation email.

02. Delivery Areas

We currently ship within the areas offered at checkout. If your country is not available at checkout, please contact info@ordobox.be to check availability.

03. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order, and are shown before you complete payment.

04. Order Tracking

Once your order ships, you will receive a confirmation with tracking information where available.

05. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, contact info@ordobox.be with your order number and we will investigate with the carrier.

06. Damaged Shipments

If a package arrives visibly damaged, please note this with the carrier if possible, take photos, and contact us at info@ordobox.be within 7 days so we can resolve it.

07. Contact

Questions about shipping? Email info@ordobox.be.